If what you’re looking for is the chance to enter into the work space without losing the opportunity to grow, then taking on a customer service role might just be the right option for you. While a lot of people think that call centers are no longer popular because of omnichannels, that’s not always the case. 90% of people in the world today still prefer talking to a customer service agent above a machine.
In simple terms, waiting for a live chat response or email is less desirable than talking to someone who can help you resolve your issues as soon as possible. So, the job is still a very important one. That’s why we asked F.H. Cann & Associates Inc. about tips to get hired as a remote call center employee and this was the answer.
Finding the best role for you depends on a number of things such as patience and persistence. You also have to know the right places to check and from there you can create a career that’s adapted to your strengths and interests.
Related: Why Now Might Be The Best Time To Resume Your Job Search
Make active research and leverage your personal connections. If someone you know works as a call center employee, talk to them and find out how and what they did to get the job.
If you don’t know anyone like that, ask your friends and family if they do. It doesn’t matter what sort of connection you have with the call center employee as they can give you a leg up and get you started on your career.
If you don’t have a personal relationship like that, try to go through job boards for support roles and remote jobs. Some job boards you can check through are:
If you’re actively looking for a remote call center job, chances are, you don’t have prior experience. That’s why you should bring the hiring manager’s attention to the transferrable skills you have that are necessary for the job. These skills include empathy, communication skills and critical thinking.
F.H. Cann & Associates Inc. suggests that you draw out these skills from the different industries you have worked with before such as bagging groceries at your local supermarket or working with pre-schoolers.
While you’re applying for a remote call center representative, there are certain things you can do to increase your chances of being selected for an interview exponentially and one of them is using customer service language. A lot of companies use Applicant Tracking Systems to pick out the people that are most qualified for the job.
This technology is designed to scan the cover letters and resumes for the same or similar customer service keywords used in the job posting. So, try to use the same language that the organization has used in the job description as much as you can.