Designer and developer Bruce Ackerman, disappointed with PayPal’s current design and seeing room for improvement, embarked on a project to redesign the interface and the way it serves customers.


I first created a plan to attack this project. While writing down a few steps, I also knew that I wanted to interview a few non-tech PayPal users on their most used features.


I found an interesting article about the UX of business-focused web applications, which lead me to identifying my audience through Quantcast. Through the interview process, I asked frequent users what information and features they found most useful in PayPal. I also asked what new features/information they’d like to see, but that didn’t return any results from my four participants.


I printed out my PayPal dashboard to able to start removing features of PayPal. I wanted any buttons that were not frequently used (according to my interviewees) to be hidden in a dropdown menu or other submenus. This step helped organize my thoughts for a few wireframes and made me think about responsive characteristics, retina images, UI patterns, icons and more.


Next was the wireframing stage. I found a few great UI patterns on Google that I could use in sketching out a dashboard. I created a few options based on modern design/layout trends, importance of the information at hand and frequency of the usage of each feature.

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This is the final, retina design. It would be nice to have more time for polishing but I strongly believe it provides a much clearer view of the PayPal dashboard than what currently exists. At the top, you can quickly search for a transaction, view any notifications such as Payment Received or Information Needed, contact Help or tweak your settings. Your current balance is displayed clearly and quickly. According to my surveys, I added the four most used buttons to the sub-navigation and the main content area has your account activity. You can quickly filter by date and see all transactions with an endless scroll.